Privacy Policy
What Koki collects while it is being built, why we collect it, and what you can ask us to do with it.
In effect since
See also Terms of Service
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What this policy covers
This policy explains how Koki collects, uses, and protects personal data through kokimoney.com, Koki's WhatsApp Channel, and Koki's research activities — interviews and surveys.
Who is responsible for your data
Koki Money, based in Cameroon, is the data controller for the personal data described here.
For any privacy question, or to exercise any of the rights below, write to info@kokimoney.com.
What we collect
- Waitlist and site data — your name, WhatsApp number, email address, and anything else you send through a form on the Site.
- Research data — interview and survey answers, which may cover your income patterns, spending habits, family financial obligations, and views on Koki; plus audio and video recordings where you have separately agreed to being recorded.
- Technical and usage data — pages visited, general location at city or region level, and device type, collected through site analytics and cookies.
Why we are allowed to process it
- Your consent is our main basis — for joining the waitlist, taking part in research, and being recorded or featured in content.
- Where consent is not the basis, such as basic security logs, we rely on our legitimate interest in running the Site safely, or on the steps needed to answer a request you made.
How we use it
- To tell you about Koki's launch, beta access, and related updates.
- To run and analyse market research, including using the AI tools named below to help synthesise findings.
- To improve the Site and understand how it is used.
- To feature interview or survey answers in public content, such as social media — but only where you have separately agreed, as set out in our Terms of Service.
Who we work with
- Otter.ai, Fireflies
- Transcribe interview recordings.
- Anthropic (Claude)
- Helps analyse and synthesise research findings. Interview data may be processed through it.
- Meta (WhatsApp, Facebook, Instagram), TikTok, LinkedIn
- Carry Koki's social presence and the WhatsApp Channel. Each platform has its own privacy policy covering what you share directly with it.
- PostHog
- Website analytics.
- Netlify
- Hosts the website and runs the waitlist form.
- Resend
- Sends email from Koki.
We do not sell personal data.
Data that leaves Cameroon
Several of the providers above are based outside Cameroon, so personal data may be transferred internationally. We send a provider only what it needs to do its job, we work only with providers who commit contractually to protecting it, and where a transfer rests on your consent you can withdraw that consent at any time.
How long we keep it
- Waitlist details — until Koki launches and you have had the chance to open an account, or until you ask us to delete them, whichever comes first.
- Research answers and recordings — up to 24 months from the interview, or until you withdraw consent, whichever comes first.
- De-identified research insights — kept indefinitely, because they can no longer be traced back to you.
- Analytics data — up to 12 months.
How we protect it
We take reasonable technical and organisational measures to protect personal data, including restricting who can reach research data and working only with reputable providers.
Your rights
Under Cameroon's Law No. 2024/017 on the protection of personal data, you can:
- See the personal data we hold about you.
- Ask us to correct anything inaccurate.
- Ask us to delete your data.
- Object to certain kinds of processing.
- Withdraw your consent at any time.
Write to info@kokimoney.com and we will answer.
Children
The Site and our research are not aimed at children, and we do not knowingly collect data from anyone below the age of legal majority in their jurisdiction. This matches the eligibility rule in our Terms of Service.
Changes to this policy
We may update this policy. The effective date at the top of this page always reflects the current version.
Contact
Privacy questions, and any request under Your rights, go to info@kokimoney.com.
Anything here you want explained, write to info@kokimoney.com.